RETURNS:

The customer has the right to withdraw or cancel the order

RIGHT OF WITHDRAWAL

The customer has the right to terminate the purchase contract within 10 working days from the date the goods are received, without penalty and without obligation of explaining the reasons. Such right of withdrawal shall be exercised by the customer by sending a written notice to:

GMG S.r.l.
Corso Italia, 26 – 50123 – Florence

The notice shall be sent via registered post.

The withdrawal notice can be anticipated via fax or e-mail provided that the registered post is sent within the next 24 hours.

The withdrawal notice must indicate the purchase order number, the intention to withdraw from the purchase and the product(s) involved in the withdrawal.

Once the withdrawal notice is sent, the customer shall send the goods to the following address:

GMG Srl
Corso Italia, 26 – 50123 – Florence

The methods and the service to be used for returning goods are at the customer’s discretion and all expenses are to be borne by him.

Once the goods have been received, GMG Srl will refund the sum paid by the customer, except shipping costs, within 30 days from the date of the withdrawal notice.

In any case, the integrity of the packaging and goods to be returned is an essential condition for the refund. If the goods returned are damaged, GMG Srl reserve the right to partially refund or not refund at all the sum paid. Furthermore, the right of withdrawal may be exercised only on the totality of the goods purchased and not only on a part. Finally, the right of withdrawal cannot be exercised on products for which a customisation has been requested.

I HAVE BOUGHT A PRODUCT BUT I HAVE CHANGED MY MIND AND I WOULD LIKE ANOTHER ONE, WHAT SHOULD I DO?

You are free to change your product by another of a price greater or equal to that previously chosen, but we ask you to notify us before items are shipped; once items are shipped, this type of change is not possible.

Customer Service: the Customer Service at info@mossafirenze.com is available to provide the necessary aid throughout the purchasing steps and for all commercial information.