Orders and Payment

All products acquired via the www.mossafirenze.com website are supplied by Italian companies and sold directly by: GMG Srl, company registered with the Florence Registry of Businesses under number 90021, Tax and VAT ID number 05084810489, with legal and administrative head office at Via Agostino Bertani, 6- 20154 Milano, Italia.

The prices shown in the Mossafirenze website are expressed with VAT included.

Transport costs are not included; they will be charged at the payment stage.

Tax Free : VAT will be deducted from the sales whose destination are the USA/Canada, Asia, Africa, Oceania, South America, the Middle East and non-EU countries.

Custom Duties on sales outside the European Union:

the purchases made do not include custom import duties for all the non-EU countries.

A customer who sends an order via internet will receive via electronic mail at the end of the procedure, a message confirming that the order was received containing the detailed list of the items purchased and the relevant order number.

Methods of payment:

Bank Wire – Credit card via Paypal circuit


Shipping and Delivery

Unless otherwise agreed, items will be shipped by carriers appointed by GMG Srl or authorised company. In this case, and only once the shipping costs are charged, are the goods transported by the sender. In case of theft/loss, GMG Srl undertake to send a new product and, if the product is not available and/or is out of stock, a new product will be suggested, but with equivalent characteristics, plus the option for the customer not to accept this new product.

Should the carrier be appointed by the customer for whatever reason, GMG Srl shall not be held liable for any loss of product from the moment goods are delivered to the carrier at the warehouses.

The time of delivery, purely indicative, is around 15 working days starting from the date the order was placed; this time may vary due to force majeure or because of traffic conditions and traffic in general or by the Authorities.

Unless otherwise agreed in writing by the parties, goods shall be delivered during office hours: from 8:30 am to 12:30 pm; from 3:30 pm to 7:30 pm, every day, except holidays, from Monday to Friday.

Customer Service: the Customer Service at info@mossafirenze.com is available to provide the necessary aid throughout the purchasing steps and for all commercial information.